Glossary

Glossary

Glossary

Customer Satisfaction Score (CSAT)

Customer Satisfaction Score (CSAT)

Definition

Measures how satisfied customers are with a company's products or services. It is typically assessed through surveys where customers rate their satisfaction on a scale, such as 1 to 5 or 1 to 10. The CSAT score is calculated by averaging these ratings. High CSAT scores indicate that customers are happy with their experiences.

Measures how satisfied customers are with a company's products or services. It is typically assessed through surveys where customers rate their satisfaction on a scale, such as 1 to 5 or 1 to 10. The CSAT score is calculated by averaging these ratings. High CSAT scores indicate that customers are happy with their experiences.

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