Launching Superjoin for Finance, an Excel AI Agent built for Modeling & Analysis -> Learn More 🎉

Launching Superjoin for Finance, an Excel AI Agent built for Modeling & Analysis -> Learn More 🎉

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RevOps Glossary

First Contact Resolution Rate

Glossary

Glossary

First Contact Resolution Rate

Glossary

First Contact Resolution Rate

Definition

The percentage of customer issues resolved on the first interaction with customer support. High first contact resolution rates indicate effective and efficient customer service, leading to higher customer satisfaction.

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