Glossary

Glossary

Glossary

Service Level Agreement (SLA) Performance

Service Level Agreement (SLA) Performance

Definition

The measure of how well a company meets its SLA commitments, usually defined in terms of response and resolution times. High SLA performance indicates effective and reliable customer service.

The measure of how well a company meets its SLA commitments, usually defined in terms of response and resolution times. High SLA performance indicates effective and reliable customer service.

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