Glossary

Glossary

Glossary

Time to Resolution

Time to Resolution

Time to Resolution

Definition

The average time it takes to resolve a customer’s issue or inquiry. This metric is crucial for assessing the efficiency of customer support teams and their ability to address and solve customer problems promptly.

Try it now

Gathering all your data has never been simpler.

Automatic Data Pulls

Set Alerts

Visual Data Preview

Try it now

Gathering all your data has never been simpler.

Automatic Data Pulls

Set Alerts

Visual Data Preview