Glossary

Glossary

Glossary

Time to Resolution

Time to Resolution

Definition

The average time it takes to resolve a customer’s issue or inquiry. This metric is crucial for assessing the efficiency of customer support teams and their ability to address and solve customer problems promptly.

The average time it takes to resolve a customer’s issue or inquiry. This metric is crucial for assessing the efficiency of customer support teams and their ability to address and solve customer problems promptly.

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